COORDINATOR, INTEGRATED CAPITALS

Location: New Haven, Connecticut

ABOUT HERON:

Since 1992, Heron has worked to help people and communities help themselves. Always the servant leader, Heron has understood from its earliest days that its impact is rooted in the success of others. Heron values the collective wisdom of its partners — on the ground in communities and within the capital markets — and uses that wisdom to help the foundation think differently. 

Over the past 25 years, those values have led Heron to challenge what we perceived as broken conventions in philanthropy. The foundation began making general operating grants when restricted grants were the norm. Heron committed to investing in alignment with its mission when others expected it to focus exclusively on our financial returns. And Heron constantly works with partners to leverage different tools (financial and non-financial alike) in service to mission.

Heron is currently working to shift from traditional philanthropy toward a model of participatory philanthropy, ceding the authority to make investment decisions to local integrated capitals committees in a number of communities across the U.S. It is in the process of forming its first committee, made up of a diverse group of representatives that will create a shared vision for their community. For more information, please visit heron.org.

ABOUT THE POSITION:

Heron’s integrated capitals coordinator will manage the complex logistics critical to Heron’s ability to support its community partners. Reporting to the integrated capitals and communities vice president, the coordinator will manage calendars and contacts for integrated capitals team members and will represent Heron’s values through strong customer service and thoughtful communication. This is an ideal position for an exceptionally detail-oriented professional who enjoys the problem solving inherent in strategic scheduling puzzles. 

Key responsibilities include:

Team Support

  • Serve as the team’s primary administrative contact with a host of community partners and external stakeholders
  • Manage calendars to reflect priorities and scheduling preferences, maintaining an awareness of related deadlines, dependencies, and relationships
  • Manage the team’s contacts in Salesforce, developing both mastery of the system and an understanding of Heron relationships
  • Resolve administrative challenges by analyzing information, identifying potential solutions, and helping to develop systems and processes to prevent future challenges
  • Ensure all matters receive prompt and appropriate response; track items requiring follow-up and manage them through completion
  • Exercise exceptional judgment in managing competing priorities, unaligned availability, and related challenges
  • Manage expense reports, ensuring accurate and timely submission

External Support and Representation

  • Demonstrate cultural competence and empathy, communicating with nuance and respect
  • Manage scheduling for Heron’s local integrated capitals committees
  • Become fluent in Heron’s voice, developing an understanding of its values and reflecting them in all communications
  • Develop an understanding of Heron’s network and the nuanced needs of each partner
  • Demonstrate patience and humility in the face of complex or challenging situations

Meeting and Travel Support

  • Manage catering needs for meetings, evaluating options through the lens of net contribution
  • Provide general administrative support for meetings and trainings (e.g., scheduling, printing, agenda coordination, room preparation) 
  • Draft meeting materials for presentations by team members
  • Arrange team and guest travel as required (e.g., develop thorough itineraries, ensure accuracy of all reservations/arrangements)

DESIRED QUALIFICATIONS:

The ideal candidate will possess the following:

  • Alignment with Heron’s core beliefs; curiosity and interest to learn about the foundation’s work
  • A customer service orientation and the ability to demonstrate grace under pressure, acting with patience and humility
  • Experience in supporting a team of three or more professionals with demanding schedules and an extensive list of external contacts 
  • Demonstrated ability to represent team members to internal and external stakeholders with diplomacy and nuance; exceptional professional judgment and professionalism
  • Comfort with web-based communication tools (i.e., Zoom) and email management clients (Outlook or similar) 
  • A strong systems orientation and proven ability to adapt to new systems with ease; ideal candidates will demonstrate proficiency in customer relationship management (CRM) systems like SalesForce and project management tools like Asana
  • Excellent written and verbal communication skills; capacity to internalize Heron’s values and to apply them in all communications
  • Keen detail orientation and respect for the often overlooked information critical to smooth operations
  • Strong organizational, project management, and prioritization skills, including the ability to identify interdependencies
  • A resourceful and solutions-oriented approach to solving problems
  • Flexibility, versatility, and the ability to pivot; a willingness to embrace the uncertainties inherent in a dynamic, evolving team and to take on new responsibilities as needed

Heron works to help people and communities help themselves and values the lived experiences that enable its team members to bring their humanity and connect with community partners. Heron is an equal opportunity employer and welcomes candidates from diverse backgrounds.

COMPENSATION:  Heron extends its commitment to helping people and communities help themselves through competitive salaries and strong benefits packages for its team members. 

Apply to this position here.